Last Updated: September 1, 2025
Please read these Terms carefully before using our services. By accessing or using NEOWISE products, you agree to be bound by these Terms and our Privacy Policy.
NEOWISE ("NEOWISE," "we," "us," or "our") provides products and services solely on the terms and conditions set forth in these NEOWISE General Terms and Conditions (this "Agreement" or the "Terms") and on the condition that Customer accepts and complies with them.
ACCEPTANCE OF TERMS: BY CLICKING "I ACCEPT", BY EXECUTING OR SUBMITTING ANY ORDER FORM, OR BY ACCESSING OR USING THE NEOWISE PRODUCT(S) IN ANY MANNER, CUSTOMER:
These Terms apply to the licensing of NEOWISE Products, as ordered by Customer in the applicable Order Form. NEOWISE extracts text, tables, images, and additional metadata from unstructured files, including but not limited to PDFs, Excels, CSVs.
Capitalized terms not otherwise defined shall have the meaning set forth in this section:
NEOWISE retains all rights, title, and interest, including all Intellectual Property Rights, in and to the NEOWISE Properties. Customer retains all rights to Customer Data.
Except for rights expressly granted, no license or right is granted to Customer by implication or otherwise.
Customer assigns to NEOWISE all right, title and interest in any feedback provided about the Products. NEOWISE may use such feedback without compensation or obligation.
Certain software components may be covered by open source licenses. Their terms will apply in lieu of this Agreement where required.
Fees are due thirty (30) days after receipt of an undisputed invoice. All Fees are non-refundable and non-cancellable except as otherwise set forth herein.
NEOWISE may modify Fees for any renewal upon sixty (60) days' written notice.
Product licenses are purchased for the stated Term. Additional licenses may be added during a Term at the same pricing.
Late payments bear interest at 1.5% per month, or the maximum allowed by law.
All Fees are exclusive of taxes. Customer is responsible for all applicable taxes.
NEOWISE may provide trial access for evaluation purposes only. Access ceases upon trial expiration unless a subscription is purchased.
NEOWISE warrants that:
This warranty does not apply to Trial use of the Product.
Each party represents that it has validly entered into this Agreement and has the legal power to do so.
If the Product does not conform to warranty, NEOWISE will, at its election:
EXCEPT AS EXPRESSLY PROVIDED, THE NEOWISE PROPERTIES ARE PROVIDED "AS IS" AND "AS-AVAILABLE". NEOWISE DISCLAIMS ALL OTHER WARRANTIES, INCLUDING WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.
NEOWISE DOES NOT GUARANTEE ERROR-FREE OPERATION OR COMPLETE ACCURACY FOR EXTRACTED OUTPUTS.
CUSTOMER ASSUMES ALL RISK IN CONNECTION WITH ITS USE OF THE NEOWISE PROPERTIES.
TO THE EXTENT PERMITTED BY LAW:
NEOWISE will defend Customer against claims that the Product infringes third-party Intellectual Property Rights, subject to certain conditions and exclusions.
Customer will defend NEOWISE against claims arising from:
This section states the indemnifying party's sole liability and the indemnified party's exclusive remedy for relevant claims.
Confidential Information includes information marked as confidential or that a reasonable person would understand to be confidential. The Product and Documentation are NEOWISE's Confidential Information.
The Recipient shall not use Confidential Information except for performing obligations under this Agreement and shall protect it with reasonable care.
Each party warrants compliance with applicable data privacy laws. A separate data processing agreement may be required for GDPR compliance.
Customer is responsible for obtaining all consents and permissions required for the Product to access Customer Data. NEOWISE is not liable for issues arising from Customer Data.
THE PRODUCT IS NOT DESIGNED TO PROCESS SENSITIVE CONTENT. Customer shall not provide Sensitive Content to NEOWISE and is solely responsible for all Customer Data.
NEOWISE is not a provider of data backup services. Customer is solely responsible for backing up and retaining all Customer Data.
This Agreement remains in effect during the Term of any unexpired Order Form. Order Forms may not be terminated for convenience during the Term.
Order Forms automatically renew for successive periods unless either party cancels in writing at least sixty (60) days before expiration.
Either party may terminate for material breach if not cured within thirty (30) days after written notice.
Either party may terminate if the other becomes insolvent or unable to pay debts.
Upon termination, all licenses terminate, Customer must stop using the Product, and NEOWISE has no further obligation to provide the Product.
Certain provisions survive termination, including those related to ownership, fees, warranty disclaimer, limitation of liability, indemnity, and confidentiality.
All notices must be in writing. Customer shall send notices to neowise.helpdesk@gmail.com.
NEOWISE may identify Customer as a customer in promotional materials. Customer may opt out by emailing NEOWISE.
Parties agree to attempt informal resolution before arbitration. Certain claims are excluded from arbitration.
Includes provisions on export compliance, assignment, severability, entire agreement, and other standard contractual terms.
Details the specific terms governing use of NEOWISE Software, including license rights, restrictions, support, and installation requirements.
Details the specific terms governing use of NEOWISE SaaS, including access rights, restrictions, support, and technical requirements.
If you have questions about these Terms, please contact us at neowise.helpdesk@gmail.com.
Your continued use of the Software constitutes acceptance of these Terms. NEOWISE may update these Terms at any time. If you do not agree with any part of these Terms, you must discontinue use immediately.