Last Updated: January 1, 2025
This Privacy Policy explains how NEOWISE ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our Artificial Intelligence ("AI") software ("Software"). This policy applies to all users of the Software and supplements our Terms and Conditions.
By using the Software and providing us with your information, you agree to be bound by this policy.
We collect various types of information to provide and improve our software:
Information you provide voluntarily, which may include:
Information on how you access and use our software:
Automatically collected information including:
We use your information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To provide, operate, and maintain our software | Performance of contract |
| To improve, personalize, and expand our software | Legitimate interests |
| To understand and analyze how you use our software | Legitimate interests |
| To develop new products, services, features, and functionality | Legitimate interests |
| To communicate with you for customer service, updates, and promotional purposes | Consent/Legitimate interests |
| To process your transactions and manage your orders | Performance of contract |
| To prevent fraud and enhance security | Legitimate interests/Legal obligation |
We may share your information with third-party service providers who perform services on our behalf, such as:
We may disclose your information if required by law, such as to comply with a subpoena, or if we believe that such action is necessary to:
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred to the successor entity.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
We implement reasonable and appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These measures include:
Despite our efforts, no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.
We encourage you to take steps to keep your personal information safe, including choosing a strong password and keeping it confidential, and logging out of your account after each session.
Depending on your location, you may have the following rights regarding your personal information:
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in these communications or by contacting us directly.
To exercise your rights or if you have any questions about your personal information, please contact us using the details provided in the "Contact Information" section.
We use cookies and similar tracking technologies to track activity on our software and hold certain information. These technologies include:
We use these technologies for various purposes, including:
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our software.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information. You may opt out of receiving targeted advertising by visiting https://app.retention.com/optout.
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Singapore and choose to provide information to us, please note that we transfer the data, including personal data, to Singapore and process it there.
Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.
We will retain your personal information for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Typically, we retain personal data for the duration of your relationship with us plus a reasonable period thereafter for legal and business purposes.
Our software is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
Our software may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Your continued use of the software after the effective date of the revised policy constitutes your acceptance of the changes.
If you have any questions or concerns about our Privacy Policy or the practices of this software, please contact us at:
Neowise Pte Ltd
60 Paya Lebar Road, #07-54
Paya Lebar Square, Singapore 409051
Email: neowise.helpdesk@gmail.com
Phone: +65 8363 6240
This Privacy Policy shall be governed and construed in accordance with the laws of Singapore, without giving effect to any principles of conflicts of law.